How to reach us
Editorial correspondence goes to the address in the site footer. One person reads it, and replies arrive within two business days in most cases.
We read every message. We cannot answer every message, and the sections below explain which ones genuinely need a different destination.
Corrections
These get priority over everything else.
If a figure on this site contradicts what Stellar Spins currently publishes, tell us which page and which number. Offshore operators change terms without notice, and a withdrawal matrix can be rewritten overnight, so a reader looking at the live site often sees a change before we do.
Corrections are made on the page itself with the date of the re-check, not edited away silently. The methodology explains how and when pages are re-read.
What we cannot help with
We are a review publication. We have no connection to Stellar Spins beyond an affiliate relationship, and that relationship gives us no access to anyone’s account.
| If you need | Where it actually goes |
|---|---|
| A withdrawal chased | The operator’s 24/7 live chat |
| Documents reviewed or re-submitted | The operator’s documents address |
| A bonus credited or restored | The operator’s support team |
| A formal complaint escalated | The operator’s disputes address, 48-hour stated response |
| An account closed or self-excluded | The operator directly, in writing |
One caveat on that last column, and it is the reason our licensing coverage exists. Stellar Spins publishes no licence number and no licensee company, so there is no external regulator a player can hand a complaint to if the operator’s own channel fails. That path simply is not there, and we would rather say so than imply otherwise. The licensing analysis covers what we could and could not confirm.
Press and commercial enquiries
Operators are welcome to send corrections or updated terms, and we will read them. What we will not do is preview a review before publication, adjust a score, accept a paid placement presented as editorial, or publish supplied copy.
That is not posturing. It is the only thing that makes the ratings worth reading.
If gambling is the problem
This is not the right address, and there is a better one. Gambling Help Online is free, confidential and available every hour of every day in Australia on 1800 858 858, independently of any casino or review site.
The responsible gambling guide sets out the tools available and how to use them.